1. Shipping Locations
We ship across Globe.
2. Processing Time
Orders are processed within 7 business days. Once your order is processed, we’ll send you a confirmation email with tracking details. Please note that we don’t ship on weekends or holidays.
3. Shipping Time
- Standard Shipping: 7 to 14 business days.
5. Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
6. Delivery Issues
If your package is delayed or lost, please contact us at support@motifcloth.com. We’ll work with the carrier to resolve the issue as quickly as possible.
7. Incorrect Address
Please double-check your shipping address before submitting your order. If you realize there’s a mistake, contact us immediately at support@motifcloth.com. We’ll do our best to update it before your order ships.
Contact Us
If you have any questions or concerns about our shipping policy, feel free to reach out to us at support@motifcloth.com.
Refund Policy- Domestic
Our teams work hard to deliver you a product of elevated design and quality in a timely manner. However, in case you receive a product from us that is damaged or defective, or if the product delivered is different from what you had ordered, you may request a return.
For all returns, the product must be unused, unwashed and in sellable condition. It must be in its original packaging with all its original tags and labels intact. All returns must be made within 10 days of the product’s actual date of delivery.
If a product return is requested, the returns will be picked within 4-7 working days. In case of returns, the refunds will be credited to your account within 10-14 working days. Discounted products cannot be returned.
Exchange- Domestic
If the size is available at Motif, will exchange the product
Refund – Terms & Conditions
Refund will be initiated only if the product is no more in stock with us or the product has manufacturing defect which will be checked by Motif quality team.
The refund process will initiate within 7 working days of receiving the request at our website & as soon as refund approval from quality team is received.
Refunds will be credited back to customer account, within 10-14 days of initiation of refund which is dependent on the mode of payment.